Course Overview

The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. This course is for you to help prepare for the Salesforce Administrator Certification exam and increase your chances of passing the exam on the first attempt.

Curriculum

Configure setup

• Company Settings
• User Interface
• User Setup & Maintenance
• Security Controls
• Salesforce Sharing Model
• Custom Profile and Permission Sets

Object management and lightining builder

• Object Model
• Managing Fields
• Managing Page Layouts

Sales and marketing application

• Sales Process
• Opportunity Tools
• Campaign Management

Service and support applications

• Case Management
• Automate Case Management

Productivity and collaboration:

• Activity Management
• Chatter
• Mobile App
• AppExchange

Data and analyst management:

• Data Management
• Data Validation
• Reports
• Sharing Impact on Reports
• Dashboards

Work flow/ project automation:

• Automation Solutions
• Flow
• Approval Process

Key Features

• Next Best Actions
• Free Program Upgrades
• Free Community Access
• Mentoring Support
• Exam Readiness Score
• 100% Money Back Guarantee

Salesforce developer Course Overview

The Salesforce Certified Platform Developer I credential is designed for those who understand how to develop and deploy custom business logic and custom interfaces using the programmatic capabilities of the Lightning Platform. In addition, they know when to use declarative versus programmatic methods and can extend the Lightning Platform using Apex and Visualforce. This course is for you to help prepare for the Salesforce Platform Developer I exam and increase your chances of passing the exam on the first attempt.

Salesforce fundamentals:

• Platform Basics: Multi tenant, MVC, Metadata etc.
• Programmatic Customizations
• Declarative vs. Programmatic Customization

Data modeling and management:

• Object Model
• Object Relationships & Schema Builder
• Data Management
• Formula and Roll-Up Summary fields

Process automation and logics:
• Declarative Automations
• Apex Triggers
• Variables, Data Types and Methods
• Control Flow Statements
• Understand Asynchronous Processing
• Working with SOQL, SOSL and DML Statements
• Apex Transactions & Governor limits
• Order of Execution
• Security Vulnerabilities
• Exception Handling
• Platform Events
• Declarative Automations and Apex

User interface:
• Data Security Vulnerabilities
• Visualforce Pages
• Visualforce and Lightning Platform
• Lightning Web Components
• User Interface Components - Lightning, Flow and VF
• LWC and Aura Component Events
• Apex Interactions with Different Page Types

Testings, dedugging and deployement
• Writing Apex Unit Test
• Apex Anonymous Code and Unit Tests
• Debugging System Issues and Monitoring
• Deployment
• Salesforce Developer Tools



Salesforce Certified Sales Cloud Consultant

Syllabus:

• Sales Practices
• Implementation Strategies
• Application of Product Knowledge
• Lead Management
• Account and Contact Management
• Opportunity Management
• Sales Productivity and Integration
• Consulting Practices
• Sales Metrics, Reports & Dashboards
• Data Management



Salesforce Certified Service Cloud Consultant

The Salesforce Certified Service Cloud Consultant programme is for consultants who have worked in a customer-facing capacity deploying Salesforce Service Cloud products. The intended audience has proven experience with Salesforce application administration and setup

Content:

• Industry Knowledge
• Implementation Strategies
• Service Cloud Solution Design
• Knowledge Management
• Interaction Channels
• Case Management
• Contact Centre Analytics
• Integration and Data Management
• Service Console



Salesforce Certified Experience Cloud Consultant

The Salesforce Experience Cloud Consultant credential is for consultants who have worked in a customer-facing capacity implementing and consulting on Salesforce Experience solutions. Individuals who want to demonstrate their skills and knowledge in designing, configuring, creating, and deploying Salesforce Experience applications using the declarative customisation features of the Experience platform should take the Salesforce Experience Cloud Consultant exam

Curriculam

• Experience Cloud Basics
• Sharing, Visibility, and Licensing
• Branding, Personalization, and Content
• Templates and Themes
• User Creation and Authentication
• Adoption and Analytics
• Administration, Setup and Configuration
• Customization Considerations, and Limitations